Amanda Powers-Han, Greater Than One Lori Johnston, Grifols USA

Dynamic, not Static: A Living, Evolving Media Ecosystem Driven by Customer Preference and Performance


April 18, 2024 12:00 pm - 12:30 pm

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Amanda Powers-Han
Lori Johnston

To create a media plan that drives orders, brands need to understand the customer journey and how to best optimize the media plan to reach the customer, not only where they are, but in a way that inspires action. Brands need to understand where to invest, where to pull back, and where to intervene.

The Greater Than One media team built a dynamic media plan for Grifols to drive orders of AlpahID screening kits by Primary Care Physicians. By building a dynamic media plan, instead of a static one, the team was able to update media placements and buys based on incoming data. They were able to pull specific levers based on information received about the customer journey and where along the journey customers took action. For example, understanding when an HCP ordered a kit and then shifting them into a communication stream for kit returns. This has resulted in a campaign that met the 2023 kit order and return goals by September. A true testament to data-first, agile planning.