Daphne manages a team responsible for everything from Facebook advertising to predictive suggestions via the Next Best Experience platform for the salesforce. Daphne has over 20 years’ experience managing and developing customer experiences for Fortune 100 companies. She was a Senior Managing Consultant at IBM for 8 years. Her areas of expertise are innovation, digital strategy, and online marketing. She develops innovative ways to enhance the customer experience and deliver real business results. She currently resides in Chapel Hill, NC with her four children, husband, two crazy cats and hyperactive dog.