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At InStep Health, partnerships throughout the life sciences have created 1000+ successful campaigns for over 200 brands in 92 therapeutic categories. The key to success is an innovative philosophy based on solutions encompassing the entire continuum of care with a lens on targeting, exemplary execution, and accurate, meaningful prescription pull-through. This means our massive scale for health marketers and the industry as hyper-targeted initiatives reached more relevant HCPs and their patients.

Services and Offerings: Completely Connected

InStep Health has created an exclusive digital-to-physical continuum that spans patient visits to their physician, local pharmacy, home, and workplace in the ordinary course of maintaining their health. Our approach starts with custom audience models and geolocation data to locate a campaign’s footprint using advanced digital tactics. InStep Health Arrivals provide just-in-time impact, allowing clients to reach their target audience as they enter our network physician offices and pharmacies.

We know engaged HCPs are critical to any program’s success. InStep Health Emails provide a day-to-day connection with HCPs who opt-in to our in-office programs, reaching them in their email boxes throughout campaigns. Added to this is our ability to target opted-in HCPs on a 1:1 basis as they access the internet on work and personal devices.

Pharmacy

InStep Health was the first to recognize the pharmacy’s extraordinary effectiveness as a media channel. Our Pharmacy Displays, placed at the shelf in targeted health and personal care aisles of the retail pharmacy, engage consumers as they seek health information. Our aisle-by-aisle targeting approach leverages patient behaviors related to their health conditions.

The Pharmacy in 2020: Reliable, Essential, More Valuable than Ever

The stay-at-home orders from COVID-19 response nationwide interrupted many typical doctor-patient relationships as access to clinics and hospitals were curtailed or discouraged for non-emergency, nonessential concerns, and public transportation was interrupted. So pharmacies became an even more natural and logical healthcare destination. And pharmacies leaned into that responsibility.

As CVS CEO Larry Merlo said in the company’s second-quarter earnings report, “The environment surrounding COVID-19 is accelerating our transformation, giving us new opportunities to demonstrate the power of our integrated offerings and the ability to deliver care to consumers in the community, in the home and in the palm of their hand which has never been more important.”

Pharmacies opened thousands of on-site COVID-19 testing centers and became de facto leaders in transmission reduction for retail stores. In concert with the Department of Health and Human Services, pharmacies expanded vaccine services by broadening the range of vaccinations approved for administration by a trained pharmacist. In hard-hit communities, pharmacies stepped up their telemedicine and delivery options, even launching drone services to minimize contact and spread. Some locations even opened customers’ eyes to the full scope of services for the first time when they applied their compounding skills to make hand sanitizer during shortages.

Healthcare Providers

Our network of 250,000+ HCPs is the largest in the industry and includes all provider types in virtually every medical specialty nationwide. InStep Health’s Professional Education Kits and Patient Activation Bags, delivered throughout network offices, are ideal for educating HCPs, staff, and patients about new or established treatments. They are also a strategic solution for supporting pharma sales forces and overcoming reduced personal interactions with providers.

Measurement

We employ a flexible platform that utilizes best-in-class data and third-party partners to deliver metrics and insights for every program across whatever channel we execute with our clients. For example, prescription lift and ROI, changes in prescribing at the physician level, physician recommendations and awareness, response to digital ads, and digital audience composition are among the performance indicators measured.

Learnings from a time of uncertainty

Today, we can see clearly that although COVID has accelerated the rate of change in healthcare, many of the essential priorities have remained the same. The role of technology will expand to reach more patients faster to achieve better outcomes. The pharmacy played a distinct role in the pandemic response and emerged as the quintessential essential business. Across all disciplines, health care professionals will require new ways of reaching patients–with a better ability to serve them ondemand and in any setting. Consumer appetite for convenient access to trusted providers will only grow.

We recommend creating adaptive plans using your answers to these questions as a guideline:

Learn more about the InStep Health platform and marketing solutions. A continuum of care. Meet with an InStep Health team member at DTC National or visit completelyconnected.life.